ISSN 1339-7533
Research papers
MANAGEMENT RESPONSE STRATEGIES TO A NEGATIVE ONLINE REVIEW: INFLUENCE ON POTENTIAL GUESTS' TRUST
Jelena Kapeš, Karla Keča, Nikolina Fugošić, Ana Čuić Tanković
Jelena Kapeš, Karla Keča, Nikolina Fugošić, Ana Čuić Tanković
DOI: https://doi.org/10.20867/thm.28.1.1
MEMORABLE TOURISM EXPERIENCES (MTE): INTEGRATING ANTECEDENTS, CONSEQUENCES AND MODERATING FACTOR
Jyoti Sharma, Subhalaxmi Mohapatra, Subhadip Roy
Jyoti Sharma, Subhalaxmi Mohapatra, Subhadip Roy
DOI: https://doi.org/10.20867/thm.28.1.2
THE COVID-19 IMPACTS ON THE HOSPITALITY INDUSTRY HIGHLIGHTS FROM EXPERTS IN PORTUGAL
Sofia Almeida, Susana Mesquita, Inês Carvalho
Sofia Almeida, Susana Mesquita, Inês Carvalho
DOI: https://doi.org/10.20867/thm.28.1.3
TRAVEL ITCH AS A NEW PHENOMENON: TRAVEL MOTIVES AND ATTRIBUTES OF ITCHERS
Gizem Çapar, Tuğba Pala, Derya Toksöz
Gizem Çapar, Tuğba Pala, Derya Toksöz
DOI: https://doi.org/10.20867/thm.28.1.4
REFINING THE SERVICE ORIENTATION SCALE (SOS-22) FROM INSIDE THE CANADIAN LODGING SECTOR
Gizem Çapar, Tuğba Pala, Derya Toksöz
Gizem Çapar, Tuğba Pala, Derya Toksöz
DOI: https://doi.org/10.20867/thm.28.1.6
MATCHING PRIVATE ACCOMMODATIONS WITH UNFAMILIAR TOURISTS: THE PERSPECTIVE FROM ALTRUISM AND SOCIAL IDENTITY
Edward C. S. Ku, Tang-Chung Kan, Chia-Li Hsieh
Edward C. S. Ku, Tang-Chung Kan, Chia-Li Hsieh
DOI: https://doi.org/10.20867/thm.28.1.5
DOI: https://doi.org/10.20867/thm.28.1.8
FEELING AT HOME WHILE TRAVELING: AN ANALYSIS OF THE EXPERIENCES OF AIRBNB USERS
Anna Isabelle Gomes Pereira Santos, André Riani Costa Perinotto, Jakson Renner Rodrigues Soares, Tiago Savi Mondo
Anna Isabelle Gomes Pereira Santos, André Riani Costa Perinotto, Jakson Renner Rodrigues Soares, Tiago Savi Mondo
DOI: https://doi.org/10.20867/thm.28.1.9
DOES COVID-19 DRIVE ROBOT ACCEPTANCE? AN EXPLORATORY STUDY OF SERVICE ROBOT IN HOSPITALITY
N Alia Fahada w ab Rahman, Monizaihasra Mohamed, Farizah Sulong
N Alia Fahada w ab Rahman, Monizaihasra Mohamed, Farizah Sulong
DOI: https://doi.org/10.20867/thm.28.1.10
DOI: https://doi.org/10.20867/thm.28.1.11
Teaching Case Study
CHALLENGES AND UNCERTAINTIES IN RIO’S HOSPITALITY INDUSTRY: THE CASE OF ASTOR HOTELS
Eduardo Russo, Ariane Figueira
Eduardo Russo, Ariane Figueira